The introduction of a quality management system (QMS) is crucial for many companies as it provides a structured approach to quality assurance and improvement. A QMS enables organisations to continuously monitor, evaluate and improve their products and services. By implementing effective quality controls and procedures, defects and errors can be recognised and rectified at an early stage, leading to greater customer satisfaction.
Many industries are subject to strict legal regulations and quality standards. Setting up a QMS helps companies to fulfil these requirements and ensure that their products and processes comply with the applicable standards.
By identifying and eliminating quality issues, companies can reduce costs associated with rejects, rework and warranty claims. The introduction of an efficient QMS optimises operational processes and therefore helps to reduce costs. Companies with a well-established QMS can gain a competitive advantage through these quality gains and cost reductions by providing consistent quality to their customers and gaining their trust. This can lead to improved brand reputation and increased market share.
So there are many benefits on offer, ...but the journey, as so often, is the real destination...
STEP-BY-STEP TO A SUCCESSFUL QM SYSTEM
1. UNDERSTANDING THE REQUIREMENTS
Firstly, clarify the requirements for your quality management system. This could include legal requirements, industry standards or customer requirements.
2. DEFINING THE OBJECTIVES
Define clear objectives for your quality management system. These should be measurable, achievable and relevant to your organisation.
3. CREATION OF POLICIES AND PROCEDURES
Develop policies and procedures that fulfil the requirements and objectives of your quality management system. These should be clear and understandable for all employees.
4. APPOINT A QUALITY REPRESENTATIVE
Appoint a quality representative who is responsible for implementing and maintaining the quality management system.
5. TRAINING OF EMPLOYEES
Train all employees on the policies and procedures of the quality management system. Ensure that they understand the importance of quality and how they can contribute to it.
6. DOCUMENTATION
Document all aspects of your quality management system, including policies, procedures, training records and protocols.
7. IMPLEMENTATION
Introduce the quality management system in your company step by step. Start with pilot projects to test its effectiveness and adapt the system accordingly.
8. MONITORING AND MEASUREMENT
Set up monitoring and measurement procedures to ensure that your quality management system is working properly and that objectives are being met.
9. CONTINUOUS IMPROVEMENT
Implement a process for continuous improvement of your quality management system. This could include regular reviews, audits or feedback loops.
10. CERTIFICATION
If required, prepare for certification to a recognised quality management system standard such as ISO 9001. This can strengthen your organisation's credibility and facilitate access to certain markets.
11. COMMUNICATION AND TRANSPARENCY
Communicate openly about your quality management system both internally and externally. Ensure that customers and stakeholders are aware of your quality efforts.
12. EVALUATION AND ADJUSTMENT
Regularly review the performance of your quality management system and adapt it to meet changes in your organisation's requirements, processes or objectives.
Step-by-step - The right advice from PeRoBa Quality Management in Munich
Consulting, implementation, audits and QM tools from a single source
PeRoBa GmbH Munich is a service provider with many years of experience for quality management especially in automotive and
mechanical engineering. We help with all important standards (ISO 9001, VDA6.3, IATF 16949,...) on the way to certification or
re-certification. We also work closely with universities and research institutes. Managing Director Dr. Scherb teaches as a
lecturer, for example, at the Hamburger Fern-Hochschule, the FOM in Munich and is also a speaker at the TÜV-Süd Akademie, the
Bildungswerk der Bayerischen Wirtschaft and many other institutions.
We look forward to hearing from you. The best way to reach us is by phone at the number
+49 8106 / 230 89 92
(more
contact options)
Quality management
ISO 9001, VDA 6.3 and IATF 16949 - www.peroba.org